Have you completed an order but not received an order confirmation from us?
There are multiple reasons as to why you may not have received an order confirmation:
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: "Have not received an order confirmation". They will then check whether or not your order has come through.
Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.
However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.
Unfortunately changing your order is not possible.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
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Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied, can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions.
Please note that restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.
Tel.: +44 20 38077123
Company: UAB Ekomlita
Company Number: 305049890
VAT Code: LT100012239118